Terms of Service

Effective date: 9 October 2026. These Terms apply to new customers from the date they accept them. Existing customers are covered by the notice and acceptance process in Section 15.3.

About these Terms

Who we are. In these Terms, “Tunearo”, “we”, “us” and “our” mean TUNEARO LIMITED, registered in England and Wales under company number 17510806. Registered office: 66 Paul Street, London, England, EC2A 4NA.

Agreement. These Terms of Service (“Terms”) are a legally binding agreement between you (“you”, “Artist” or “Label”) and Tunearo. They apply only to artist and label customers using the Tunearo dashboard and the associated music distribution services (together, the “Services”). They do not cover API, enterprise or white-label services supplied under a separate agreement.

By accessing or using the Services you agree to be bound by these Terms. If you do not agree, you may not use the Services.

Your statutory rights. Nothing in these Terms excludes or limits any liability or right that cannot lawfully be excluded or limited, including your mandatory consumer rights, rights relating to reasonable care and skill, and your rights under data protection law. Where a provision of these Terms would conflict with such a right, the right prevails.

01Eligibility and Registration

1.1Age requirement

You must be at least 18, or the age of majority where you live, to use the Services. If you are under 18, you may use the Services only with the direct involvement and consent of a parent or legal guardian, who agrees to be bound by these Terms on your behalf.

1.2Account registration

To use most features you must register an account. When you register, you agree to:

• provide accurate, current and complete information;
• keep your account information up to date;
• keep your login credentials confidential; and
• tell us immediately if you become aware of any unauthorised use of your account.

1.3One account per person or entity

Each person or legal entity may hold one account. A label or manager may manage several artist profiles and authorised users under one account where the dashboard allows it. Creating additional accounts to get around restrictions, manipulate analytics or commit fraud is prohibited and may lead to termination of all linked accounts.

1.4Account security

You are responsible for activity under your account, including activity by people you have authorised. You are not responsible for activity that happens after you have told us your account was compromised and we have had a reasonable opportunity to act, or for activity caused by a failure of our own security. We recommend strong, unique passwords and two-factor authentication where available.

1.5Prohibited account types

We do not allow:

• automated bot accounts or accounts controlled by scripts;
• accounts registered with fake or stolen identities;
• accounts created to impersonate others;
• accounts used mainly for spam or malicious purposes; or
• accounts that infringe third-party rights or break the law.

02Use of Our Services

2.1Licence to use the Services

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Services for your personal and commercial music distribution.

2.2Prohibited uses

You agree not to:

• use the Services for any illegal purpose or in breach of any local, national or international law;
• upload Content that infringes anyone else’s intellectual property rights;
• engage in streaming fraud, artificial streaming or bot activity to manipulate play counts;
• harass, abuse, threaten or discriminate against other users;
• distribute spam, malware, viruses or other malicious code;
• try to gain unauthorised access to our systems, user accounts or networks;
• interfere with or disrupt the Services or the servers connected to them;
• scrape, data-mine or extract data from the Services without authorisation; or
• use the Services to promote hate speech, violence or illegal activity.

2.3Compliance with laws

You are responsible for making sure your use of the Services complies with the laws, regulations and industry standards that apply to you, including copyright, trademark, export control and data protection law.

2.4No reverse engineering

You may not reverse engineer, decompile, disassemble or otherwise try to discover the source code or underlying algorithms of the Services, except to the extent the law expressly allows it despite this restriction.

03Content and Intellectual Property

3.1You own your Content

You keep full ownership of the audio recordings, artwork, metadata and other materials you upload to the Services (“Content”). We claim no ownership of your Content.

3.2Distribution licence

By uploading Content, you grant Tunearo a worldwide, non-exclusive, royalty-free, sublicensable licence to:

• reproduce, distribute, publicly perform and communicate your Content to the public;
• deliver your Content to Digital Service Providers (“DSPs”), including Spotify, Apple Music, YouTube Music, Amazon Music, TikTok and others;
• create derivative works needed for formatting and technical compatibility;
• use your Content for promotion on our website and in our marketing materials; and
• store and cache your Content on our servers and content delivery networks.

This licence exists only so that we can provide the Services. It ends when you remove your Content from the platform or close your account, except for Content already delivered to third-party DSPs.

3.3Your promises about your Content

You confirm that:

• you own, or have obtained, all licences, rights, consents and permissions needed to use your Content and to authorise us to use it as these Terms describe;
• your Content does not infringe or misappropriate any third party’s intellectual property, privacy, publicity or other rights;
• your Content is not defamatory, obscene or unlawful;
• you have cleared all samples, interpolations and cover versions; and
• all metadata and credits you provide are accurate and complete.

3.4Tunearo’s intellectual property

The Services, including all software, technology, text, graphics, logos and trademarks (“Tunearo IP”), are owned by or licensed to Tunearo and protected by copyright, trademark and other intellectual property laws. You may not use Tunearo IP without our written permission.

3.5No licence to Tunearo IP

These Terms give you no right, title or interest in Tunearo IP. Unauthorised use of Tunearo trademarks, logos or branding may lead to legal action.

04Payment Terms and Royalties

4.1Revenue share

You receive 100% of the net royalties allocated to your account under Section 4.2, before the deductions permitted by Sections 4.5 to 4.7. This is not 100% of the gross amounts paid by listeners, advertisers or DSPs. We will tell you about any distribution charges or plan fees before you agree to them, and we will not deduct the same cost twice.

4.2How royalties are calculated

Royalties are calculated from amounts we actually receive that are attributable to your Content, after DSP deductions, upstream distribution-partner deductions and tax withheld at source. We will show you the applicable upstream deductions in our pricing or royalty information before you commit. Estimated analytics are not a guarantee of earnings. We may correct statements for substantiated reporting errors, reversals or adjustments, and each deduction will be identifiable on your statement.

4.3Payment schedule

Royalties are usually reported and made available monthly. When you are actually paid depends on:

• DSP reporting schedules (typically two to three months in arrears);
• reaching the minimum payout threshold;
• completing the required verification steps; and
• banking and payment-processing times.

4.4Minimum payout threshold

The minimum payout threshold is $25 USD (or the local-currency equivalent). Your balance must reach it before you can request a withdrawal. Balances below the threshold roll over to the next period. Section 9.3 explains what happens to a small balance when an account closes.

4.5Payout methods and fees

The dashboard shows the available payout methods. You must give us accurate payment details. Transfer, payment-provider, intermediary-bank and currency-conversion fees that relate to your payout are deducted from your royalty payout, so you may receive less than the amount you requested.

Before you confirm a payout, we will show you the applicable fee, or how it is calculated, and the estimated net amount where reasonably available. Fees charged independently by your bank or provider may reduce the amount you receive further. We charge Tunearo administration fees only where we disclosed and you agreed to them before the request. You remain responsible for your own tax.

4.6Currency and exchange rates

We process transactions in USD unless we say otherwise. If you are paid in another currency, our payment processor sets the exchange rate at the time of the transaction and we will show you the rate or method under Section 4.5. We are not responsible for exchange-rate movements.

4.7Deductions, adjustments and royalty holds

Deductions. We may deduct:

• substantiated DSP or distribution-partner reversals, refunds and invalid-stream adjustments;
• fees that you agreed to and that are due;
• tax we are legally required to withhold; and
• compensation or reasonable costs for which your liability is admitted, finally determined or otherwise legally recoverable.

We will explain deductions in your statement or on request. We will not impose undisclosed penalties, and we will not deduct disputed legal costs merely because someone has made a claim.

Holds. We may temporarily withhold royalties where reasonably necessary because of:

• incomplete or unreliable identity or payout verification;
• credible evidence of streaming fraud, infringement or account compromise;
• a dispute over who is entitled to the royalties;
• a related DSP or distribution-partner hold; or
• a legal, sanctions or court restriction.

A hold is never a permanent forfeiture. It will be proportionate to the affected earnings or to the exposure we can reasonably evidence. Unaffected royalties stay payable unless the reason reasonably applies to the whole account or payment is legally prohibited.

Notice and review. Unless the law prohibits it or telling you would prejudice a genuine investigation, we will tell you the reason for the hold, the affected amount and what you need to do to resolve it. We will review every outstanding hold at least every 30 days and give you an update on request. We will release cleared funds without undue delay once the reason ends, through the normal payout process.

Challenging a hold or deduction. You can challenge a hold or deduction at legal@tunearo.com. We will not apply fees or restrictions retrospectively unless you agreed to them or the law permits it.

05Refunds and Payouts

5.1Refund policy

Distribution fees are generally non-refundable for services we have properly supplied, including where a DSP rejects your release because you breached these Terms or did not have the rights you warranted. This does not affect your statutory cancellation and refund rights, or your remedies if we fail to supply an agreed service.

If you are a consumer and have a statutory right to cancel, we will ask you at checkout, before you pay, to request that we start the service early and to acknowledge that you may lose the right to cancel once the service has been fully performed. We may also offer goodwill refunds.

5.2Refund process

To ask for a refund, contact support@tunearo.com with your order details. We normally process approved goodwill refunds within 7 to 10 business days to your original payment method. We make statutory refunds within the legal time limit.

5.3Payout processing times

Once you have requested a withdrawal and met all requirements, typical processing times are:

• bank transfers: 5 to 10 business days;
• PayPal: 1 to 3 business days; and
• other methods: varies by provider.

The total time from royalty generation to money in your account may be 30 to 45 days or longer, depending on DSP reporting schedules.

5.4Failed payments

If a payment fails because of incorrect payment details or an account issue, we will:

• tell you by email;
• keep the funds in your account balance;
• ask you for updated payment details; and
• retry the payment once you have corrected them.

5.5Royalty and payout disputes

Please report a suspected royalty or payout error within 90 days of the statement or payment, where reasonably possible. We will investigate and aim to reply within 30 days. This reporting period does not remove your statutory rights or stop us correcting substantiated errors found later.

5.6Promotional services

Promotional or marketing charges are generally non-refundable once the agreed services have been properly performed or authorised third-party commitments have been incurred, subject to your statutory rights. We do not guarantee streams, playlist placement or commercial results.

06YouTube Official Artist Channel and Content ID

6.1Eligibility

To ask for a YouTube Official Artist Channel (“OAC”) to be linked to your releases, you must:

• have at least one release distributed through Tunearo;
• give us a valid YouTube channel URL for your artist name;
• have administrative access to that channel;
• comply with YouTube’s Community Guidelines and Terms of Service; and
• have no copyright strikes on the channel.

YouTube decides whether to grant, link or remove an OAC. We cannot guarantee the outcome.

6.2Topic channels and channel linking

When we deliver music to YouTube Music, YouTube may create auto-generated “Topic” channels for your artist and releases. Where you are eligible and YouTube approves, we will help you link your releases to an OAC. The number of OAC requests you can make is limited by your pricing plan. YouTube controls how these channels are created, grouped and displayed.

6.3Revenue from YouTube

Where YouTube Music or Content ID revenue is allocated to your Content through our delivery chain, we treat it as royalties under Section 4. That means it is paid after YouTube’s share and any upstream deductions we have disclosed under Section 4.2. Content ID revenue can include claims on user-generated videos that use your music, where that service is available to you.

6.4Channel ownership and control

You keep ownership of your own YouTube channel. We help with verification and delivery, but we do not control or manage your channel content outside the music releases we distribute.

6.5YouTube policy compliance

You must comply with all YouTube policies, including:

• the YouTube Community Guidelines;
• copyright policies and takedown procedures;
• monetisation policies for music content; and
• the policies on spam and deceptive practices.

If you break these policies, YouTube may terminate your channel, and we may remove your Content from our distribution network.

07Content Compliance and Strike System

7.1Copyright strike system

We operate a three-strike system for copyright violations:

• Strike 1: warning, content removed, account reviewed.
• Strike 2: temporary suspension (14 days), all content reviewed.
• Strike 3: permanent account termination and removal of all content.

A strike expires after 12 months of good standing with no further violations. We may skip steps and act immediately where a violation is serious, for example deliberate large-scale infringement or fraud.

7.2Takedown notices

We respond to valid copyright takedown notices under the US Digital Millennium Copyright Act (DMCA) and to equivalent notice-and-takedown requests under UK and EU law. If a valid notice is received about your Content:

• we will remove or disable the Content promptly;
• we will tell you about the claim and give you the details;
• you may submit a counter-notice if you believe the claim is mistaken; and
• a valid takedown notice counts as a strike under Section 7.1, and we may terminate the accounts of repeat infringers.

7.3Content standards

All Content must meet our standards. We prohibit:

• copyright or trademark infringement;
• hate speech, harassment or discriminatory content;
• sexually explicit or pornographic material;
• content promoting violence, terrorism or illegal activity;
• spam, misleading metadata or fraudulent content; and
• content that violates privacy or publicity rights.

7.4Prohibited content types

The following are not allowed:

• unauthorised cover songs without the proper licence;
• bootleg or pirated recordings;
• AI-generated music without the disclosure and rights required by Section 11.7;
• white noise, nature sounds or other non-musical content, unless properly categorised; and
• content designed to manipulate streaming algorithms.

7.5Appealing a strike

If you receive a strike, you may appeal by contacting support within 14 days of the strike and:

• giving evidence that the strike was issued in error; and
• showing that you hold the necessary rights and licences.

We review appeals within 7 to 10 business days and a person who was not involved in the original decision will carry out the review. Our decision on an appeal concludes our internal process. It does not affect your statutory rights or your right to bring a claim in court.

08KYC Verification

8.1Why we verify

We carry out proportionate identity and payee verification before paying out, to prevent fraud, confirm that you are entitled to the funds and meet the requirements of our payment providers and the law. This does not mean Tunearo is automatically subject to regulated-sector anti-money-laundering duties. Our Privacy Policy explains the purposes and lawful bases for this processing.

8.2Documents we may ask for

Depending on what we need to verify, we may ask for:

• government-issued photo ID;
• recent proof of address; and
• a selfie so that we can compare it with your ID.

We ask for tax identifiers only where an applicable tax or reporting requirement needs them. We will explain which documents we need and collect only what is necessary. Please do not send us unrelated sensitive information.

Selfie comparison. We use automated facial-matching technology provided by Didit to compare your selfie with your ID document. This uses biometric data, so we will ask for your separate explicit consent before we start. Accepting these Terms is not consent to biometric processing. If the automated match is not confident enough, or you prefer not to use automated matching, our staff will check your selfie and ID manually instead.

8.3How long it takes

Verification usually takes 1 to 3 business days, and up to 7 business days at busy times. We will email you when it is complete.

8.4Incomplete or failed verification

We may hold payouts under Section 4.7 until we can reasonably verify your identity and entitlement. We will explain what we need and give you the chance to correct errors or ask for a review. If we suspect you have supplied fraudulent documents, we may suspend or terminate your account after reviewing the case. Failing to verify does not mean you automatically lose your royalties. We will keep any hold justified and review it regularly.

8.5Security and retention of KYC documents

Only authorised staff and the service providers we need can access KYC documents, and they are bound by security and confidentiality safeguards.

We keep copies of your ID, proof of address and verification selfie for up to one year from the date the verification is completed, rejected or abandoned, and only where we still need them and have a documented lawful basis. We review whether we still need them and delete them sooner when we do not. A later verification does not restart the one-year period for older copies.

At the end of the period, we securely delete the documents from our active systems and from our processors’ systems. Copies in restricted backups expire within our documented backup cycle, normally no more than 90 days, and are never restored into routine use.

A specific legal duty to preserve records, or a need to keep records for legal claims, may require us to keep selected records for longer. If so, we will document the reason, scope and review date, and delete the records when the reason ends. Accounting records and minimal records of verification outcomes are kept for separate, justified periods. Keeping them does not justify keeping the underlying identity documents.

Our Privacy Policy names the verification providers we actually use, and explains the purposes, lawful bases, retention periods, your rights and any international transfers.

09Account Suspension and Termination

9.1Grounds for suspension

We may suspend your account, immediately where necessary, for:

• breach of these Terms;
• copyright or other intellectual property infringement;
• streaming fraud or artificial streaming;
• unpaid fees or chargebacks;
• providing false or misleading information;
• legal complaints or court orders;
• suspected fraudulent activity; or
• harassment of other users or our staff.

Where an automated system flagged the issue, a member of our team will review the case before we suspend your account, unless urgent action is needed to protect users, DSPs or the platform. In that case we will review it promptly afterwards.

9.2Suspension notice and appeal

When we suspend your account, we will:

• email your registered address;
• explain the reason;
• explain how to appeal, where an appeal is available; and
• tell you how long the suspension lasts or how to be reinstated.

You may appeal by emailing appeals@tunearo.com within 14 days.

9.3Termination

When an account is terminated, dashboard access may end and we will ask DSPs to remove your distributed Content. Removal depends on third-party processing and may not be immediate. We will give you a reasonable opportunity to download available royalty statements and necessary account records, unless the law prohibits it or it is needed to protect account security. Serious violations may lead to restrictions on opening new accounts, or to legal action.

Your accrued legitimate royalties are not forfeited just because your account closes or your balance is below the normal threshold. After final reporting and reconciliation, we will arrange payment of the remaining balance, subject to lawful deductions, verification and justified holds under Section 4.7. We will disclose payout fees. Where fees would use up a small final balance, we will look for a reasonable alternative, or hold the balance until you agree a payment method, rather than keep it.

9.4Data retention after termination

We ordinarily delete Content files within 30 days after your account closes and the necessary takedowns are complete, unless a documented dispute or legal duty requires limited retention. We keep necessary accounting and tax records for the applicable statutory period, and any longer period needs a documented justification. KYC documents follow Section 8.5, not the accounting retention period. We delete or anonymise other personal data when it is no longer necessary. Restricted backup copies ordinarily expire within 90 days, subject to documented legal preservation duties.

9.5Closing your account voluntarily

You may close your account at any time by contacting support. Before you close it, you should:

• request payment of your available royalties, including a final balance below the normal threshold (see Section 9.3);
• request takedown of your Content from DSPs, which may take 2 to 4 weeks;
• export any data you want to keep; and
• settle any outstanding fees or obligations.

9.6Refunds on termination

Termination does not remove your statutory refund rights or rights arising from our failure to perform. Services we have properly supplied are generally non-refundable. If we terminate your account when you have not breached these Terms, we will refund prepaid charges for services we will no longer supply, subject to applicable law and the agreed service terms.

10Service Availability

10.1No guarantee of uninterrupted service

We work to keep the Services reliable, but we cannot guarantee they will always be available or free of interruption. They may be unavailable because of:

• scheduled maintenance and upgrades;
• emergency repairs or security patches;
• network or infrastructure failures;
• third-party service outages; or
• events beyond our reasonable control.

10.2Maintenance

We normally carry out scheduled maintenance at off-peak times. We will give at least 48 hours’ notice of planned maintenance, post status updates at status.tunearo.com, keep disruption to critical services to a minimum and aim to finish within the announced window.

10.3Backups and recovery

We keep regular backups of content and data. If data is lost, we will restore from the most recent backup, which we aim to do within 24 hours. Some data created between the last backup and the failure may be lost. We restore critical systems first, then user data, and we cannot guarantee full recovery in every scenario.

10.4Service level

We aim for 99.5% uptime each year, excluding scheduled maintenance, which allows roughly 1.83 days of downtime per year. We do not offer service level agreements with financial penalties.

10.5Liability for outages

Subject to Section 12, we are not liable for losses resulting from service interruptions, including lost streaming revenue during an outage, missed release dates or promotional opportunities, damage to reputation, or third-party claims relating to unavailability. This section does not limit liability that cannot lawfully be limited.

11AI and Data Policy

11.1How we use AI

We use artificial intelligence and machine learning to:

• analyse audio for quality and technical compliance;
• detect possible copyright infringement or duplicate content;
• suggest metadata and categorisation;
• identify fraudulent streaming patterns; and
• provide personalised insights and analytics.

11.2Data we collect and use

For these purposes we process:

• audio fingerprints and acoustic features;
• metadata and release information;
• your interactions with the dashboard (uploads, edits, analytics views);
• streaming statistics from DSPs; and
• technical data (IP address, device information, browser type).

11.3Model training

We may use aggregated, anonymised data to train and improve our AI models, for example to improve content recognition, strengthen fraud detection, optimise distribution workflows and develop new features. We do not use your specific Content to train models that other users can access without your explicit consent.

11.4Legal basis and your choices

We process your data for AI analysis because it is needed to provide the Services you asked for and, for some purposes such as fraud prevention, because it is in our legitimate interests. Our Privacy Policy sets out the lawful basis for each purpose. You may object to, or opt out of, non-essential AI processing by contacting support, although this may limit some features.

11.5Automated decisions and human review

Some of our systems, such as fraud detection, can lead to holds, strikes or suspensions. A member of our team reviews these decisions as set out in Sections 4.7, 7.5 and 9.1. If an automated decision significantly affects you, you can ask us for human review, explain your position and challenge the decision by contacting support or legal@tunearo.com. You also have the rights described in Section 13.2.

11.6Anonymisation practices

When we use data for research or model training, we take reasonable steps to:

• remove personally identifiable information;
• aggregate data across multiple users;
• apply privacy-enhancing techniques where appropriate; and
• reduce the risk that individual Content can be recovered from our models.

11.7AI-generated music

If you upload AI-generated music, you must:

• disclose in the metadata that it is AI-generated;
• make sure you have the rights to use the AI tool and its output; and
• comply with all DSP policies on AI content.

Some DSPs may reject or limit AI-generated content.

12Limitation of Liability

12.1What cannot be limited

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• our obligation to account for and pay royalties properly due to you, which is not subject to the cap in Section 12.5;
• any liability or right that the law does not allow us to exclude or limit, including your mandatory consumer rights, such as the right to services supplied with reasonable care and skill, and your rights under data protection law, including compensation for damage caused by an infringement.

The rest of this Section 12 applies only to the extent the law allows.

12.2Warranties

Subject to Section 12.1, the Services are provided “as is” and “as available”. We do not promise that the Services will be uninterrupted, error-free or secure, that defects will be corrected, or that data and content will be accurate, reliable or complete. We give no implied warranties of merchantability, fitness for a particular purpose or non-infringement, except those the law implies and does not allow us to exclude.

12.3Types of loss we exclude

Subject to Section 12.1, we are not liable for indirect or consequential loss, or for punitive damages, including loss of profits, revenue or business opportunities, loss of data, goodwill or reputation, and the cost of substitute services.

12.4Matters outside our responsibility

Subject to Section 12.1, we are not responsible for losses arising from:

• a DSP’s decision to reject, remove or demonetise your Content;
• changes in DSP streaming royalty rates;
• statements or conduct of third parties on the Services; or
• unauthorised access to or alteration of your Content, unless it was caused by our failure to apply reasonable security measures.

12.5Liability cap

Subject to Section 12.1, our total liability to you for all claims arising from the Services is limited to the greater of (a) the amount you paid to Tunearo in the 12 months before the claim and (b) $100 USD.

12.6Your responsibility for third-party claims

To the extent the law allows, you are responsible for reasonable, substantiated losses directly caused by your breach of the rights promises in Section 3.3, or by your unlawful or fraudulent conduct. If a third party makes a claim, we will notify you, take reasonable steps to limit the loss and allow you reasonable participation in the defence. You are not responsible for losses caused by our breach or negligence. We will not agree a settlement that binds you without your consent, which we will not unreasonably withhold. Consumer liability under this section is subject to applicable fairness and statutory protections.

13Data Protection

13.1Data protection law

We comply with the UK GDPR, the Data Protection Act 2018 and, where it applies, the EU GDPR and other applicable privacy laws. Our Privacy Policy describes our practices and forms part of these Terms.

13.2Your data rights

You have the right to:

• access a copy of your personal data;
• rectification of inaccurate or incomplete data;
• erasure of your data (“the right to be forgotten”);
• restriction of how we process your data;
• data portability, meaning to receive your data in a structured, machine-readable format;
• object to certain processing;
• withdraw consent at any time, where we rely on consent; and
• human review of, and to challenge, automated decisions that significantly affect you (see Section 11.5).

To exercise these rights, contact privacy@tunearo.com. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk) or to the data protection authority where you live.

13.3Data retention

We keep personal data only for documented purposes and for no longer than necessary. KYC document copies follow the one-year maximum and earlier-deletion rules in Section 8.5, including the narrow, documented legal-preservation exceptions. We keep necessary account records while we need them to supply the Services and settle your account. Content and backups follow Section 9.4. Accounting and tax records follow statutory requirements, and analytics and marketing records follow the justified periods in our Privacy Policy. Irreversibly anonymised data is not personal data. We assess each erasure request individually and do not refuse one just because a maximum retention period has not yet expired.

13.4Sharing data with third parties

We share your data with third parties only as needed to provide the Services:

• DSPs: content, metadata and artist information, for distribution;
• payment processors: payment details, to pay royalties;
• cloud providers: encrypted content storage;
• analytics providers: aggregated usage statistics; and
• legal authorities: where the law or a court order requires.

We do not sell your personal data.

13.5Security measures

We use appropriate technical and organisational measures to protect your data, including:

• encryption in transit (TLS 1.2 or higher) and at rest (AES-256);
• access controls and authentication;
• regular security reviews and testing;
• staff training on data protection;
• incident response procedures; and
• regular backups and disaster-recovery plans.

13.6Data breach notification

Where data protection law requires it, we will notify the Information Commissioner’s Office (or the relevant supervisory authority) without undue delay and, where feasible, within 72 hours of becoming aware of a personal data breach. Where a breach is likely to result in a high risk to individuals, we will notify the people affected without undue delay, unless a lawful exception applies, and explain the breach and the steps they can take to protect themselves.

14Dispute Resolution

14.1Governing law

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law rules.

14.2Informal resolution

Before starting formal proceedings, please contact us at legal@tunearo.com so we can try to resolve the dispute informally. We will make good-faith efforts to resolve it within 30 days.

14.3Courts and voluntary mediation

The courts of England and Wales have jurisdiction. If you are a consumer, you keep any mandatory right to bring proceedings in your home jurisdiction and any mandatory protections of your country of residence. You and we may agree to mediation or arbitration after a dispute arises, but neither is a compulsory condition of access to court. Informal discussions do not prevent urgent relief, statutory complaints or proceedings needed to preserve a claim. Costs are decided by agreement or by the applicable court or procedure. These Terms do not require the costs of a dispute to be split equally.

15General Provisions

15.1Entire agreement

Once you have accepted them, these Terms, our Privacy Policy and any other legal notices or agreements we publish on the Services are the entire agreement between you and Tunearo about the Services and replace all earlier agreements and understandings about the same subject. This does not exclude liability for fraudulent misrepresentation.

15.2Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable, the rest of the Terms is not affected. We will replace the invalid provision with a valid one that comes as close as possible to the original intent.

15.3Changes and effective dates

We may make reasonable changes, going forward, to reflect changes in the Services, the law, security requirements or our costs. We will publish the revised Terms with their effective date. For material changes, we will email existing customers and notify them in the dashboard at least 30 days before the changes take effect. We may give shorter notice only where the law requires it or to deal with an urgent security risk, and we will explain why.

New fees, or material changes to royalty deductions and withholding, will not apply retrospectively to earnings you have already accrued or to earlier breaches. You may close your account before a material change takes effect and remain entitled to your accrued legitimate royalties. Where the law requires your express acceptance of a change, we will ask for it, and silence alone is not consent.

These Terms apply to existing customers only once the notice and acceptance requirements in this Section have been met.

15.4No waiver

If we do not enforce a right or provision of these Terms, that is not a waiver of it. A waiver of one term is not a waiver of any other term, or a continuing waiver of that term.

15.5Assignment

You may assign your agreement with us only with our written consent, which we will not unreasonably withhold. We may transfer the agreement to a suitable successor where this does not materially reduce your contractual rights, and we will notify you. Where a transfer of obligations needs your consent, we will ask for it. Your statutory rights are not affected.

15.6Events beyond our control

Neither of us is liable for failure or delay in performing these Terms caused by events beyond its reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transport, fuel, energy, labour or materials. This does not excuse a failure to pay money that is due.

15.7Survival

Provisions that by their nature should continue after termination do so, including those on ownership, accrued royalties, warranty disclaimers, your responsibility for third-party claims (Section 12.6) and limitations of liability.

15.8Contact for legal enquiries

For legal enquiries, questions about these Terms or to exercise your rights, contact: Tunearo, Legal Department, legal@tunearo.com. We aim to respond within 5 business days.

15.9Language

These Terms are written in English. Any translation is provided for convenience only, and the English version prevails if the two conflict.

15.10Acknowledgement

By using the Services, you acknowledge that you have read and understood these Terms and agree to be bound by them.